We are looking for a key individual with great all-round interpersonal skills, which allows them to communicate at all levels. To be able to undertake Training delivery on a one-to-one basis or a classroom environment, ensuring that all needs are met, and that all knowledge can be underpinned. During the implementation, the role requires the individual to project manage all aspects from end to end to ensure a successful installation and customer satisfaction, whilst meeting the business needs of STRUMIS. A customer focused individual that can work hard to understand, set and meet the customer needs.
National and International Travel for 20 Weeks a year.
Formal Training Delivery
Advanced PC Literacy
Effective Communication Skills
Project Management Skills
Account Management Skills
Logical and Analytical skills for problem solving
Secondary Skill Sets
Previous experience of STRUMIS software
Previous experience within the Steel Fabrication environment
Previous implementation & Technical installation
Job Purpose / Objective of the Role:
To communicate and analyse a customer’s requirements for Pre Implementation configuration
To deliver On-Site and effectively train the STRUMIS products to the customer
To deliver Web Training Sessions for the STRUMIS products to the customer
To facilitate and project manage any system issues via the STRUMIS Support Team whilst on site, to ensure fruition for the customer
To complete all relevant process document to illustrate traceability of the implementation and training
To support the Technical Support Team when not training to respond and reduce support calls
To be effective in communicating system issues, bugs, requests in detail back to the office
Travel to and from customers’ site.
If you are interested in the job role please email your CV to firstname.lastname@example.org