On a day to day basis, Support can be fairly routine: which report do I run, what’s my login, why won’t this file import.
Other times, it can be really challenging: trying to determine why figures do not balance, which Windows update has stopped emails from working, etc.
And once in a while, we get to think outside of the box to provide a solution for a problem using functionality in a novel way that it was never intended to but it ‘just works’.
Towards the end of 2017, a Customer asked if there was a way to set the Expiry date on Inventory for perishable items. Some of our Customers track absolutely all purchases through STRUMIS, not just steel. So it’s not uncommon to see Milk, Coffee, Toilet Rolls, and Personal Protective Equipment (PPE) in their Items & Inventory. The request was to be able to see/filter Inventory which was about to perish or had perished.
Whilst there are no custom fields available on Inventory items where we could add a Date, as we talked through the issue we decided that the Item Classification would be a viable solution. Not only this but it provided additional benefits over being able to show if a piece of Inventory was reaching its expiry date.
STRUMIS Support isn’t just there to tell you to switch your computer off and on again in the hope that it fixes your problem. It’s a dedicated team committed to helping you with any issues you may have.
At STRUMIS we aren’t just a software provider, we are a business partner that is devoted to working alongside your company to ensure you are getting the most out of your investment.
To see all the benefits STRUMIS can bring to your business visit www.strumis.com